Paul Leenards was selected for the top 100 influencers on Service Management by Onalytica. Every day Paul publishes a link to a Service Management paper that is automatically curated by an external service (paper.li). Besides this paper Paul is using his twitter-account to share links to interesting articles on strategy, innovation and IT service management and this has become quite a collection. Being selected for this list is recognition for the work done.
IT service management describes a strategic approach for designing, planning, delivering, managing and improving the way IT is used within an organization. Some of the best examples of ITSM methods are change management, capacity planning, configuration management, disaster recovery, performance management and availability management.