Paul Wilkinson: What does IT Value Look Like?

What does IT Value Look Like? – ITChronicles

Question: Why do we struggle so much in understanding and demonstrating VALUE with IT? Notice I did not say WITHIN IT. This is not simply an IT issue. It crosses the CHASM that is held in place by both Business & IT. In this article I will be focusing on ITSM value, not broader IT value.


About Paul Leenards 11 Articles
Paul Leenards is a principal consultant in Digital Strategies and Organizational Change. Author, trainer and opinion leader in Service Management (ITIL, MOF, etc) and Digital Transformation. Paul Leenards is Master in IT Management at the Delft University of Technology.

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