Digital Organization

S+B: You can’t benchmark culture

February 25, 2019 Digital Curator

Many managers and consultants approach organizations as if it is a closed and mechanical system. They expect to be able to freeze the organization, do a major change and then unfreeze to get the expected […]

Service Management

Forbes: ITIL 4 is coming

October 1, 2018 Digital Curator

When ITIL v3 was introduced I was strongly involved in its launch in The Netherlands. At the time I was portfolio manager Service and Performance Management at Getronics PinkRoccade (also known as old Pink Elephant) […]

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