Forbes: ITIL 4 is coming

Forbes: ITIL 4 is coming

When ITIL v3 was introduced I was strongly involved in its launch in The Netherlands. At the time I was portfolio manager Service and Performance Management at Getronics PinkRoccade (also known as old Pink Elephant) and ITIL was cornerstone content for us. It was an interesting experience to see how little appetite for change their was among the ITIL consultants and how much the image of ITIL was already tainted by bad implementations (and you should and do not implement ITIL anyway). Now, we see the introduction of ITIL 4 and I feel a bit mixed about it. It seems at one side that the expected update will add value…

INC.com: How Silicon Valley Is Turning Itself Into Detroit
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INC.com: How Silicon Valley Is Turning Itself Into Detroit

How Silicon Valley Is Turning Itself Into Detroit What strikes me most about open-plan offices is that they’re so incredibly retro. Huge office spaces with desks beside one another were all the rage in the mid-20th century.   [siteorigin_widget class=”Recent_Posts_Widget_Extended”][/siteorigin_widget]

McKinsey: The expanding role of design in creating an end-to-end customer experience
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McKinsey: The expanding role of design in creating an end-to-end customer experience

The expanding role of design in creating an end-to-end customer experience Time was, a company could rely on a superior product’s features and functions to coast for a year or more before competitors could catch up. Or a well-honed service advantage could single-handedly buffer a company from start-up challengers looking to nip at its heels. No more.   [siteorigin_widget class=”Recent_Posts_Widget_Extended”][/siteorigin_widget]

INC.com: The 6 Dumb Reasons Executives Like Open Plan Offices
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INC.com: The 6 Dumb Reasons Executives Like Open Plan Offices

The 6 Dumb Reasons Executives Like Open-Plan Offices 1. Faddishness The past thirty years have seen the rise and fall of a dozen management fads including TQM, Six-Sigma, Matrix Management, Consensus Management, 300 Year Business Plans, Chaos Management, Core Competence, Reengineering, and Step-Ranking, just to name a few.   Related Articles INC.com: How Silicon Valley Is Turning Itself Into Detroit Building Smart Buildings Smartly – The New Technology of Construction INC.com: The 6 Dumb Reasons Executives Like Open Plan Offices Observer: These Solar Panel Blinds Will Power Your Home and Reduce Your Electric Bill by 70% Gensler: using Microsoft HoloLens to support the design process