The Value Chain Constraint
The role of technology in relation to the value chain explained by the example of Amazon and Walmart [...]
S+B: You can’t benchmark culture
Many managers and consultants approach organizations as if it is a closed and mechanical system. They expect to be able to freeze the organization, do a major change and then unfreeze to get the expected [...]
Is Digital as an adjective no longer needed?
When I started as a freelance consultant I was searching for the right angle to present myself to potential clients. One of my first engagement meetings was with an IT director that I got introduced [...]
Forbes: A Grand Canyon Digital Divide Between Employees And Their Bosses
Corporate culture has been identified by employees as one of the biggest hurdles to becoming a digital organization, according to research by Capgemini. [...]
3 Steps approach to transformations
Successful transformations seem to have 3 main steps in common: identify a crisis, start a revolution and enable evolution [...]
McKinsey: Putting customer experience at the heart of next-generation operating models
The benefits of improved customer experience can be fleeting unless changes to supporting back-end operations are made, as well.
Digital is reshaping customer experience in almost every sector. [...]
HBR: Rethinking the Corporate Love Affair with Change
Managers have a tendency to belittle the people we see as “resistant to change” – the employees who don’t change fast enough. [...]
Paul Wilkinson: What does IT Value Look Like?
What does IT Value Look Like? – ITChronicles Question: Why do we struggle so much in understanding and demonstrating VALUE with IT? Notice I did not say WITHIN IT. This is not simply an IT [...]
Strategy+Business: 10 Principles of Strategy through Execution
How to link where your company is headed with what it does best. [...]
HBR: You Need to Manage Digital Projects for Outcomes, Not Outputs
Outcome and not output will become the more important aspect to define project success [...]