Forbes: A Grand Canyon Digital Divide Between Employees And Their Bosses
Corporate culture has been identified by employees as one of the biggest hurdles to becoming a digital organization, according to research by Capgemini. [...]
3 Steps approach to transformations
Successful transformations seem to have 3 main steps in common: identify a crisis, start a revolution and enable evolution [...]
McKinsey: Putting customer experience at the heart of next-generation operating models
The benefits of improved customer experience can be fleeting unless changes to supporting back-end operations are made, as well.
Digital is reshaping customer experience in almost every sector. [...]
HBR: Rethinking the Corporate Love Affair with Change
Managers have a tendency to belittle the people we see as “resistant to change” – the employees who don’t change fast enough. [...]
Paul Wilkinson: What does IT Value Look Like?
What does IT Value Look Like? – ITChronicles Question: Why do we struggle so much in understanding and demonstrating VALUE with IT? Notice I did not say WITHIN IT. This is not simply an IT [...]
Strategy+Business: 10 Principles of Strategy through Execution
How to link where your company is headed with what it does best. [...]
HBR: You Need to Manage Digital Projects for Outcomes, Not Outputs
Outcome and not output will become the more important aspect to define project success [...]
MIT Sloan:Don’t Forget the Basics in Digital Transformation
Why do managers so often lose sight of the basics with respect to digital business? [...]
Strategy+Business: Four Business Models for the Digital Age
Digitization, which is of course happening all around us, is opening up a whole new spectrum of opportunities to create value. [...]
BCG: Designing Digital Organizations
There is a lot to learn on designing digital organizations from more traditional companies who had to apply forms of digital transformation to stay relevant [...]