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Continue to ChatMcKinsey: Putting customer experience at the heart of next-generation operating models https://idwell.eu/index.php/2017/03/mckinsey-putting-customer-experience-heart-next-generation-operating-models/
McKinsey: Putting customer experience at the heart of next-generation operating models https://idwell.eu/index.php/2017/03/mckinsey-putting-customer-experience-heart-next-generation-operating-models/