Skip to content
Looking at the IT Management Organization Through Service Management glasses [Kijk door de Service Management bril naar de regieorganisatie ], Tijdschrift voor IT Management (2013) in Dutch
From Basement to Boardroom [Van Kelder naar Directiekamer ], co-authored with Angela Woldman and Arnoud Draisma, Zorgvisie ICT Magazine (2012) in Dutch
From Technology to Service in 5 Years of IT Management Improvement, TU Delft University Press (2010)
Does the IT Organization Have Sufficient Business Intelligence (BQ)? [Heeft de IT organisatie wel voldoende Business Intelligentie (BQ)? ] in the book “Business Intelligence”, Tiem Uitgevers (2010) in Dutch
Modern IT Management, New Frameworks [Modern Beheer, Andere Frameworks ], co-author with Julius Duijts, Automatiseringsgids (2009) in Dutch
The Case for MOF 4.0 [De case voor MOF 4.0 ], co-author with Rob van der Burg, Tijdschrijft voor IT Management (2009) in Dutch
The Little ITIL v3 [De Kleine ITIL v3 ] (editor) (co-authors are Louk Peters, Maarten Bordewijk, Jeroen Ermers), Academic Service (2008) in Dutch
MOF 4.0: Microsoft Operations Framework 4.0 Pocket Guide , co-author with Dave Pultorak and Clare Henry, Van Haren (2008)
Improving the IT Organization Using the Team Model (MOF), Global Best Practices (2008)
Reviewer of ITIL3 core publication “Continual Service Improvement” (2007)
Use of a Portal in Operations Management [Toepassing van een portal voor operationsmanagement ], co-author with Edwin Griffioen (Microsoft Nederland) and Morten Lauridsen (Microsoft Denemarken), Best Practices Jaarboek IV (2007) in Dutch
Do More with Fewer People: the division of work in operations and support teams [Meer doen met minder mensen – Het scheiden van werkzaamheden in operations en support teams ], co-author with Klaas Boes (Bouwfonds), Best Practices Jaarboek IV (2007) in Dutch
The Governance of Outsourcing [Governance van Outsourcing ], co-author with Julius Duijts, IT Beheer Magazine (2006) in Dutch
Change and Release Management Integration and Management in MOF [Change- en releasemanagementintegratie en -besturing in MOF ], co-author with Feiko van der Kolk, Best Practices Jaarboek III (2006) in Dutch
The MOF Operating Quadrant in Practice [Het MOF Operating Quadrant in de praktijk ] with Pieter van der Ploeg (NS), Best Practices Jaarboek III (2006) in Dutch
The MOF Operating Quadrant at Deloitte Cybercentre: implementation and results [Het MOF Operating Quadrant bij Deloitte Cybercentre: implementaties en resultaten ], co-author with Marcel Burghoorn (Microsoft), Best Practices Jaarboek II (2005) in Dutch