Publications

• Looking at the IT Management Organization Through Service Management glasses [Kijk door de Service Management bril naar de regieorganisatie], Tijdschrift voor IT Management (2013) in Dutch
• From Basement to Boardroom [Van Kelder naar Directiekamer], co-authored with Angela Woldman and Arnoud Draisma, Zorgvisie ICT Magazine (2012) in Dutch
• From Technology to Service in 5 Years of IT Management Improvement, TU Delft University Press (2010)
• Does the IT Organization Have Sufficient Business Intelligence (BQ)? [Heeft de IT organisatie wel voldoende Business Intelligentie (BQ)?] in the book “Business Intelligence”, Tiem Uitgevers (2010) in Dutch
• Modern IT Management, New Frameworks [Modern Beheer, Andere Frameworks], co-author with Julius Duijts, Automatiseringsgids (2009) in Dutch
• The Case for MOF 4.0 [De case voor MOF 4.0], co-author with Rob van der Burg, Tijdschrijft voor IT Management (2009) in Dutch
• The Little ITIL v3 [De Kleine ITIL v3] (editor) (co-authors are Louk Peters, Maarten Bordewijk, Jeroen Ermers), Academic Service (2008) in Dutch
• MOF 4.0: Microsoft Operations Framework 4.0 Pocket Guide, co-author with Dave Pultorak and Clare Henry, Van Haren (2008)
• Improving the IT Organization Using the Team Model (MOF), Global Best Practices (2008)
• Reviewer of ITIL3 core publication “Continual Service Improvement” (2007)
• Use of a Portal in Operations Management [Toepassing van een portal voor operationsmanagement], co-author with Edwin Griffioen (Microsoft Nederland) and Morten Lauridsen (Microsoft Denemarken), Best Practices Jaarboek IV (2007) in Dutch
• Do More with Fewer People: the division of work in operations and support teams [Meer doen met minder mensen – Het scheiden van werkzaamheden in operations en support teams], co-author with Klaas Boes (Bouwfonds), Best Practices Jaarboek IV (2007) in Dutch
• The Governance of Outsourcing [Governance van Outsourcing], co-author with Julius Duijts, IT Beheer Magazine (2006) in Dutch
• Change and Release Management Integration and Management in MOF [Change- en releasemanagementintegratie en -besturing in MOF], co-author with Feiko van der Kolk, Best Practices Jaarboek III (2006) in Dutch
• The MOF Operating Quadrant in Practice [Het MOF Operating Quadrant in de praktijk] with Pieter van der Ploeg (NS), Best Practices Jaarboek III (2006) in Dutch
• The MOF Operating Quadrant at Deloitte Cybercentre: implementation and results [Het MOF Operating Quadrant bij Deloitte Cybercentre: implementaties en resultaten], co-author with Marcel Burghoorn (Microsoft), Best Practices Jaarboek II (2005) in Dutch