ITIL has been declared dead, again
ITIL is from different era and is deemed to be no longer relevant by some. Have I not heard this before? Declaring ITIL to be dead doesn’t make it go away.
CIO’s are not recognized as experts: start acting like an expert
In a new report by Fruition Partners 100 CIO’s in the UK were asked about their opinions and observations in regard to Cloud Computing. In an article on Business Cloud News on this report I’ve found this intriguing quote: “Over three quarters (78 per cent) of CIOs stated that the rest of the business frequently does not seek their advice when it comes to the procurement of public cloud services, and about one in two CIOs believe their employees are side-stepping their own IT departments and going directly to cloud service providers for application support.” It doesn’t surprise me that that most CIO’s feel that their IT departments are sidestepped by employees….
Smarten the Servicedesk
The role of the servicedesk is changing, no longer it will be about low level support questions but it will have to change into an expert desk dealing with serious questions.
The role of IT operations in Information Security
The role of IT operations is often overlooked in Information Security. In smaller companies IT Operations is crucial for security.
The Second Machine Age or Machine Age, Part II
Over a year ago authors Andrew McAfee and Erik Brynjolfsson wrote the bestsellerThe Second Machine Age, that demonstrated how new developments in the computer industry are making the automation of cognitive tasks possible. With these developments many office workers will be out of a job. What happened to the unskilled blue collar workers in the 19th century will now happen to the skilled white collar workers of the 21st century. A gloomy prospect? Perhaps. The new machine age will create new jobs that we haven’t thought of yet, as happened in the first machine age. The future might be bright, after all. Today I read predictions by Richard van Hooijdonk…