Think and work holistically is a guiding principle of ITIL4 about seeing the bigger picture and connecting IT services to business use Continue reading The 7 guiding principles of ITIL4 – principle 5 Think and work holistically
Collaborate and promote visibility is a guiding principle of ITIL4 about the importance for business and IT working together Continue reading The 7 guiding principles of ITIL4 – principle 4 Collaborate and promote visibility
Progress Iteratively with feedback is a guiding principle of ITIL4 about making sensible steps forward while asking for feedback and checking if IT still contributes to the value of the organization Continue reading The 7 guiding principles of ITIL4 – principle 3 Progress iteratively with feedback
Start where you are is a guiding principle of ITIL4 where it is important to understand what the IT department is already doing to provide value to the business Continue reading The 7 guiding principles of ITIL4 – principle 2 Start where you are
The 1st guiding principle of ITIL 4 is focus on value and it might be a bit to abstract to help IT organizations improve in making decisions Continue reading The 7 guiding principles of ITIL4 – principle 1 Focus on Value
When ITIL v3 was introduced I was strongly involved in its launch in The Netherlands. At the time I was portfolio manager Service and Performance Management at Getronics PinkRoccade (also known as old Pink Elephant) and ITIL was cornerstone content … Continue reading Forbes: ITIL 4 is coming
Paul Leenards was selected for the top 100 influencers on Service Management Continue reading Top 100 Influencer on Service Management
Stuart Rance gives his view on the past and future of IT Service Management Continue reading Stuart Rance: The past and future of IT service management
The principles of ITIL v3 as found in the 5 core books and described as aid for ITIL v3 courses Continue reading Principles of Service Management
