Optimize and Automate is a guiding principle of ITIL4 about the responsibility of the IT service organization to reduce costs and risks in IT service delivery Continue reading The 7 guiding principles of ITIL4 – principle 7 Optimize and Automate

Keep it simple and practical is a guiding principle of ITIL4 about doing what is necessary for IT to achieve the desired outcome for the business Continue reading The 7 guiding principles of ITIL4 – principle 6 Keep it simple and practical

Think and work holistically is a guiding principle of ITIL4 about seeing the bigger picture and connecting IT services to business use Continue reading The 7 guiding principles of ITIL4 – principle 5 Think and work holistically

Collaborate and promote visibility is a guiding principle of ITIL4 about the importance for business and IT working together Continue reading The 7 guiding principles of ITIL4 – principle 4 Collaborate and promote visibility

Progress Iteratively with feedback is a guiding principle of ITIL4 about making sensible steps forward while asking for feedback and checking if IT still contributes to the value of the organization Continue reading The 7 guiding principles of ITIL4 – principle 3 Progress iteratively with feedback

Start where you are is a guiding principle of ITIL4 where it is important to understand what the IT department is already doing to provide value to the business Continue reading The 7 guiding principles of ITIL4 – principle 2 Start where you are

The 1st guiding principle of ITIL 4 is focus on value and it might be a bit to abstract to help IT organizations improve in making decisions Continue reading The 7 guiding principles of ITIL4 – principle 1 Focus on Value