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Service Management

Digital Organization, Observations, Service Management

The 7 guiding principles of ITIL4 – principle 7 Optimize and Automate

December 18, 2019December 18, 2019 Paul Leenards

Optimize and Automate is a guiding principle of ITIL4 about the responsibility of the IT service organization to reduce costs and risks in IT service delivery Continue reading The 7 guiding principles of ITIL4 – principle 7 Optimize and Automate

Digital Organization, Observations, Service Management

The 7 guiding principles of ITIL4 – principle 6 Keep it simple and practical

December 12, 2019December 18, 2019 Paul Leenards

Keep it simple and practical is a guiding principle of ITIL4 about doing what is necessary for IT to achieve the desired outcome for the business Continue reading The 7 guiding principles of ITIL4 – principle 6 Keep it simple and practical

Digital Organization, Observations, Service Management

The 7 guiding principles of ITIL4 – principle 5 Think and work holistically

December 9, 2019December 18, 2019 Paul Leenards

Think and work holistically is a guiding principle of ITIL4 about seeing the bigger picture and connecting IT services to business use Continue reading The 7 guiding principles of ITIL4 – principle 5 Think and work holistically

Digital Organization, Observations, Service Management

The 7 guiding principles of ITIL4 – principle 4 Collaborate and promote visibility

November 27, 2019December 18, 2019 Paul Leenards

Collaborate and promote visibility is a guiding principle of ITIL4 about the importance for business and IT working together Continue reading The 7 guiding principles of ITIL4 – principle 4 Collaborate and promote visibility

Digital Organization, Observations, Service Management

The 7 guiding principles of ITIL4 – principle 3 Progress iteratively with feedback

November 25, 2019December 18, 2019 Paul Leenards

Progress Iteratively with feedback is a guiding principle of ITIL4 about making sensible steps forward while asking for feedback and checking if IT still contributes to the value of the organization Continue reading The 7 guiding principles of ITIL4 – principle 3 Progress iteratively with feedback

Digital Organization, Observations, Service Management
principle 2 start where you are

The 7 guiding principles of ITIL4 – principle 2 Start where you are

November 12, 2019December 18, 2019 Paul Leenards

Start where you are is a guiding principle of ITIL4 where it is important to understand what the IT department is already doing to provide value to the business Continue reading The 7 guiding principles of ITIL4 – principle 2 Start where you are

Digital Organization, Observations, Service Management

The 7 guiding principles of ITIL4 – principle 1 Focus on Value

November 6, 2019December 18, 2019 Paul Leenards

The 1st guiding principle of ITIL 4 is focus on value and it might be a bit to abstract to help IT organizations improve in making decisions Continue reading The 7 guiding principles of ITIL4 – principle 1 Focus on Value

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Forbes: ITIL 4 is coming

October 1, 2018February 28, 2019 Digital Curator

When ITIL v3 was introduced I was strongly involved in its launch in The Netherlands. At the time I was portfolio manager Service and Performance Management at Getronics PinkRoccade (also known as old Pink Elephant) and ITIL was cornerstone content … Continue reading Forbes: ITIL 4 is coming

Digital Organization, Service Management

McKinsey: The expanding role of design in creating an end-to-end customer experience

June 8, 2017November 7, 2019 Digital Curator

http://bit.ly/2rOx1Tf  Continue reading McKinsey: The expanding role of design in creating an end-to-end customer experience

Digital Organization, Direct, Idwell, Service Management

Top 100 Influencer on Service Management

October 6, 2016November 7, 2019 admin

Paul Leenards was selected for the top 100 influencers on Service Management Continue reading Top 100 Influencer on Service Management

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