Lessons learned from remote work, highlighting challenges in transitioning to online meetings, the shift from oral to text-based communication cultures, the importance of improved information flow, and suggestions for optimizing daily schedules for remote productivity and effectiveness.
Optimize and Automate is a guiding principle of ITIL4 about the responsibility of the IT service organization to reduce costs and risks in IT service delivery
Keep it simple and practical is a guiding principle of ITIL4 about doing what is necessary for IT to achieve the desired outcome for the business
Think and work holistically is a guiding principle of ITIL4 about seeing the bigger picture and connecting IT services to business use
Collaborate and promote visibility is a guiding principle of ITIL4 about the importance for business and IT working together
Progress Iteratively with feedback is a guiding principle of ITIL4 about making sensible steps forward while asking for feedback and checking if IT still contributes to the value of the organization
Start where you are is a guiding principle of ITIL4 where it is important to understand what the IT department is already doing to provide value to the business
The 1st guiding principle of ITIL 4 is focus on value and it might be a bit to abstract to help IT organizations improve in making decisions
An example of the innovative building process using digital initiatives, like BIM
Many managers and consultants approach organizations as if it is a closed and mechanical system. They expect to be able to freeze the organization, do a major change and then unfreeze to get the expected results. The acquisition of an innovative company in order to eject their mindset and culture into the organization is an example of that approach. Getting an interior designer to change the office into a Google playground is a similar idea. It doesn’t work that way. Organizations are more like open and organic systems. Rather than using surgery to replace unwanted parts, you can better teach and develop the organization to perform. And in order to…