Article by The Financial Brand about the need to address cultural change as an (maybe the most) important aspect of digital transformation in banking and financial services. Continue reading The Financial Brand: Culture, Not Technology, Key to Digital Transformation Success In Banking
The role of technology in relation to the value chain explained by the example of Amazon and Walmart Continue reading The Value Chain Constraint
Many managers and consultants approach organizations as if it is a closed and mechanical system. They expect to be able to freeze the organization, do a major change and then unfreeze to get the expected results. The acquisition of an … Continue reading S+B: You can’t benchmark culture
Should we just give up on IT departments? Continue reading MIT Sloan: In the age of digital everything, is it time to eliminate IT?
When I started as a freelance consultant I was searching for the right angle to present myself to potential clients. One of my first engagement meetings was with an IT director that I got introduced to through my network. When I introduced myself as an experienced consultant in IT, he immediately dived into the technical ins-and-outs of his datacenter. I realized that IT has a descriptive term is perceived as very technical. And I am not that technical. So, I went out looking for a better term to describe my field of expertise and ended up with the Digital Organization. … Continue reading Is Digital as an adjective no longer needed?
Corporate culture has been identified by employees as one of the biggest hurdles to becoming a digital organization, according to research by Capgemini. Continue reading Forbes: A Grand Canyon Digital Divide Between Employees And Their Bosses
Successful transformations seem to have 3 main steps in common: identify a crisis, start a revolution and enable evolution Continue reading 3 Steps approach to transformations
The benefits of improved customer experience can be fleeting unless changes to supporting back-end operations are made, as well.
Digital is reshaping customer experience in almost every sector. Continue reading McKinsey: Putting customer experience at the heart of next-generation operating models
Managers have a tendency to belittle the people we see as “resistant to change” – the employees who don’t change fast enough. Continue reading HBR: Rethinking the Corporate Love Affair with Change
What Does IT Business Value Look Like? – ITChronicles Question: Why do we struggle so much in understanding and demonstrating VALUE with IT? Notice I did not say WITHIN IT. This is not simply an IT issue. It crosses the … Continue reading Paul Wilkinson: What does IT Value Look Like?