Paul Wilkinson: What does IT Value Look Like?

What Does IT Business Value Look Like? – ITChronicles

Question: Why do we struggle so much in understanding and demonstrating VALUE with IT? Notice I did not say WITHIN IT. This is not simply an IT issue. It crosses the CHASM that is held in place by both Business & IT. In this article I will be focusing on ITSM value, not broader IT value.

 

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