Service Management

Every week I read articles that are relevant to the topic of Service Management. These articles I share on this page. I use as the main article/bookmark collector.

There are two lists of articles to be found. The first list has Service Management as it’s main theme. These are articles on subjects like ITIL, DevOps, USM, etc. or on specific elements of Service Management like Change of Incident Management. These articles are part of my Service Management collection.

The second type of articles are not specific on Service Management itself but can be seen as relevant to Service Management as well. These are tagged in using the IDW_ORG_SMA tag.