HBR : Wicked-Problem Solvers

Wicked-Problem Solvers

Idea in Brief The Problem Cross-industry teams made up of far-flung participants outside the usual business ecosystem are necessary for radical innovation. But managing such diverse teams is challenging. Why It Happens Teams struggle to perform for a variety of reasons: Roles are uncertain; expertise, professional values, and organizational cultures are varied; and participants’ diverse perspectives and experience may cause conflict or even overt antagonism.