Smarten the Servicedesk
The role of the servicedesk is changing, no longer it will be about low level support questions but it will have to change into an expert desk dealing with serious questions.
The role of IT operations in Information Security
The role of IT operations is often overlooked in Information Security. In smaller companies IT Operations is crucial for security.
More on IT Service Management
[pods name=”source” limit=”50″ orderby=”Post_Date DESC” where=”category.name=’Service Management’” template=”Content”]
The New Yorker: the Open Office Trap
Though open offices often fostered a symbolic sense of organizational mission, they were damaging to the workers’ attention spans, productivity, creative thinking, and satisfaction.
FastCompany: 8 Keys to creating an office where ideas flow
A good workplace design can support a company’s success and can be a factor to create an environment where ideas flow well
HBR: Building a Collaborative Enterprise
At many leading-edge enterprises, a new form of organization is emerging-one that is simultaneously innovative and efficient, agile and scalable. It is a way of working that focuses on knowledge production.
The Agile Admin: What is DevOps?
DevOps is a term for a group of concepts that, while not all new, have catalyzed into a movement and are rapidly spreading throughout the technical community.
The Atlantic: The Management Myth
Is management or business administration really a science? Or is most of the management literature just waste of time?