Stuart Rance: The past and future of IT service management
Stuart Rance gives his view on the past and future of IT Service Management
Principles of Service Management
The principles of ITIL v3 as found in the 5 core books and described as aid for ITIL v3 courses
ITIL has been declared dead, again
ITIL is from different era and is deemed to be no longer relevant by some. Have I not heard this before? Declaring ITIL to be dead doesn’t make it go away.
Paul Wilkinson: Communication?…Of course we know how to communicate. What a stupid question!
Part of effective team working is to understand what is effective communication in the team, between teams and with the customer
Smarten the Servicedesk
The role of the servicedesk is changing, no longer it will be about low level support questions but it will have to change into an expert desk dealing with serious questions.
The role of IT operations in Information Security
The role of IT operations is often overlooked in Information Security. In smaller companies IT Operations is crucial for security.
More on IT Service Management
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The Agile Admin: What is DevOps?
DevOps is a term for a group of concepts that, while not all new, have catalyzed into a movement and are rapidly spreading throughout the technical community.