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ITIL4

Digital Organization, Observations, Service Management

The 7 guiding principles of ITIL4 – principle 7 Optimize and Automate

December 18, 2019December 18, 2019 Paul Leenards

Optimize and Automate is a guiding principle of ITIL4 about the responsibility of the IT service organization to reduce costs and risks in IT service delivery Continue reading The 7 guiding principles of ITIL4 – principle 7 Optimize and Automate

Digital Organization, Observations, Service Management

The 7 guiding principles of ITIL4 – principle 6 Keep it simple and practical

December 12, 2019December 18, 2019 Paul Leenards

Keep it simple and practical is a guiding principle of ITIL4 about doing what is necessary for IT to achieve the desired outcome for the business Continue reading The 7 guiding principles of ITIL4 – principle 6 Keep it simple and practical

Digital Organization, Observations, Service Management

The 7 guiding principles of ITIL4 – principle 5 Think and work holistically

December 9, 2019December 18, 2019 Paul Leenards

Think and work holistically is a guiding principle of ITIL4 about seeing the bigger picture and connecting IT services to business use Continue reading The 7 guiding principles of ITIL4 – principle 5 Think and work holistically

Digital Organization, Observations, Service Management

The 7 guiding principles of ITIL4 – principle 4 Collaborate and promote visibility

November 27, 2019December 18, 2019 Paul Leenards

Collaborate and promote visibility is a guiding principle of ITIL4 about the importance for business and IT working together Continue reading The 7 guiding principles of ITIL4 – principle 4 Collaborate and promote visibility

Digital Organization, Observations, Service Management

The 7 guiding principles of ITIL4 – principle 3 Progress iteratively with feedback

November 25, 2019December 18, 2019 Paul Leenards

Progress Iteratively with feedback is a guiding principle of ITIL4 about making sensible steps forward while asking for feedback and checking if IT still contributes to the value of the organization Continue reading The 7 guiding principles of ITIL4 – principle 3 Progress iteratively with feedback

Digital Organization, Observations, Service Management
principle 2 start where you are

The 7 guiding principles of ITIL4 – principle 2 Start where you are

November 12, 2019December 18, 2019 Paul Leenards

Start where you are is a guiding principle of ITIL4 where it is important to understand what the IT department is already doing to provide value to the business Continue reading The 7 guiding principles of ITIL4 – principle 2 Start where you are

Digital Organization, Observations, Service Management

The 7 guiding principles of ITIL4 – principle 1 Focus on Value

November 6, 2019December 18, 2019 Paul Leenards

The 1st guiding principle of ITIL 4 is focus on value and it might be a bit to abstract to help IT organizations improve in making decisions Continue reading The 7 guiding principles of ITIL4 – principle 1 Focus on Value

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