Principles of Service Management
The principles of ITIL v3 as found in the 5 core books and described as aid for ITIL v3 courses
ITIL has been declared dead, again
ITIL is from different era and is deemed to be no longer relevant by some. Have I not heard this before? Declaring ITIL to be dead doesn’t make it go away.
GreenBiz : Put your building to work: Smart approaches to better business results
http://bit.ly/1VMmgw4 Source Information Original Title:
New York Times : After a Radical Management Experiment, the Zappos Exodus Continues
Case Study on how an experiment on self-management at shoe retailer Zappos has led to a substantial number of workers leaving the company
Forbes: Say Goodbye To The Chief Digital Officer
We barely knew them, but it would appear the CDO has left the building already.
Datanami: Survey: Middle Managers Wary of Machine Intelligence
Cognitive computing in the form of intelligent machines is making inroads within the managerial ranks of companies, but a new survey finds a lack of trust
Dion Hinchcliffe: The Hardest Lesson of Digital Transformation: Designing for Loss of Control
One of the counterintuitive lessons of digital and social business is that the network itself can and should do the majority of the work,
Paul Wilkinson: Communication?…Of course we know how to communicate. What a stupid question!
Part of effective team working is to understand what is effective communication in the team, between teams and with the customer
The Economist: Myths about Millennials
There are a numerous amount of myths concerning young workers in the workplace: they are most often not rrue
MIT Sloan: Thriving in an Increasingly Digital Ecosystem
Given the amount of turmoil digital disruption is causing, it’s time for companies to evaluate the threats and opportunities — and start creating new business options for the future.