Should we just give up on IT departments?
The principles of ITIL v3 as found in the 5 core books and described as aid for ITIL v3 courses
ITIL is from different era and is deemed to be no longer relevant by some. Have I not heard this before? Declaring ITIL to be dead doesn’t make it go away.
We barely knew them, but it would appear the CDO has left the building already.
In a new report by Fruition Partners 100 CIO’s in the UK were asked about their opinions and observations in regard to Cloud Computing. In an article on Business Cloud News on this report I’ve found this intriguing quote: “Over three quarters (78 per cent) of CIOs stated that the rest of the business frequently does not seek their advice when it comes to the procurement of public cloud services, and about one in two CIOs believe their employees are side-stepping their own IT departments and going directly to cloud service providers for application support.” It doesn’t surprise me that that most CIO’s feel that their IT departments are sidestepped by employees.…
The role of the servicedesk is changing, no longer it will be about low level support questions but it will have to change into an expert desk dealing with serious questions.