Should we just give up on IT departments? Continue reading MIT Sloan: In the age of digital everything, is it time to eliminate IT?
The principles of ITIL v3 as found in the 5 core books and described as aid for ITIL v3 courses Continue reading Principles of Service Management
ITIL is from different era and is deemed to be no longer relevant by some. Have I not heard this before? Declaring ITIL to be dead doesn’t make it go away. Continue reading ITIL has been declared dead, again
We barely knew them, but it would appear the CDO has left the building already. Continue reading Forbes: Say Goodbye To The Chief Digital Officer
In a new report by Fruition Partners 100 CIO’s in the UK were asked about their opinions and observations in regard to Cloud Computing. In an article on Business Cloud News on this report I’ve found this intriguing quote: “Over … Continue reading CIO’s are not recognized as experts: start acting like an expert
The role of the servicedesk is changing, no longer it will be about low level support questions but it will have to change into an expert desk dealing with serious questions. Continue reading Smarten the Servicedesk