IT Service Management Archives

Optimize and Automate – the seventh guiding principle of ITIL4

Dec 18, 2019Paul LeenardsDigital Organization, Observations, Service ManagementIT Service Management, ITIL, ITIL4, principles

Optimize and Automate is a guiding principle of ITIL4 about the responsibility of the IT service organization to reduce costs and risks in IT service delivery

Keep it simple and practical – the sixth guiding principle of ITIL4

Dec 12, 2019Paul LeenardsDigital Organization, Observations, Service ManagementIT Service Management, ITIL, ITIL4, principles

Keep it simple and practical is a guiding principle of ITIL4 about doing what is necessary for IT to achieve the desired outcome for the business

Think and work holistically – the fifth guiding principle of ITIL4

Dec 9, 2019Paul LeenardsDigital Organization, Observations, Service ManagementIT Service Management, ITIL, ITIL4, principles

Think and work holistically is a guiding principle of ITIL4 about seeing the bigger picture and connecting IT services to business use

Collaborate and promote visibility – the fourth guiding principle of ITIL4

Nov 27, 2019Paul LeenardsDigital Organization, Observations, Service ManagementIT Service Management, ITIL, ITIL4, principles

Collaborate and promote visibility is a guiding principle of ITIL4 about the importance for business and IT working together

Progress iteratively with feedback – the third guiding principle of ITIL4

Nov 25, 2019Paul LeenardsDigital Organization, Observations, Service ManagementIT Service Management, ITIL, ITIL4, principles

Progress Iteratively with feedback is a guiding principle of ITIL4 about making sensible steps forward while asking for feedback and checking if IT still contributes to the value of the organization

Start where you are – the second guiding principle of ITIL4

Nov 12, 2019Paul LeenardsDigital Organization, Observations, Service ManagementIT Service Management, ITIL, ITIL4, principles

Start where you are is a guiding principle of ITIL4 where it is important to understand what the IT department is already doing to provide value to the business