7. Optimize and Automate – the seventh guiding principle of ITIL4
Optimize and Automate is a guiding principle of ITIL4 about the responsibility of the IT service organization to reduce costs and risks in IT service delivery
6. Keep it simple and practical – the sixth guiding principle of ITIL4
Keep it simple and practical is a guiding principle of ITIL4 about doing what is necessary for IT to achieve the desired outcome for the business
5. Think and work holistically – the fifth guiding principle of ITIL4
Think and work holistically is a guiding principle of ITIL4 about seeing the bigger picture and connecting IT services to business use
4. Collaborate and promote visibility – the fourth guiding principle of ITIL4
Collaborate and promote visibility is a guiding principle of ITIL4 about the importance for business and IT working together
3. Progress iteratively with feedback – the third guiding principle of ITIL4
Progress Iteratively with feedback is a guiding principle of ITIL4 about making sensible steps forward while asking for feedback and checking if IT still contributes to the value of the organization
2. Start where you are – the second guiding principle of ITIL4
Start where you are is a guiding principle of ITIL4 where it is important to understand what the IT department is already doing to provide value to the business
1. Focus on Value – the first guiding principle of ITIL4
The 1st guiding principle of ITIL 4 is focus on value and it might be a bit to abstract to help IT organizations improve in making decisions
MIT Sloan: In the age of digital everything, is it time to eliminate IT?
Should we just give up on IT departments?
Principles of Service Management
The principles of ITIL v3 as found in the 5 core books and described as aid for ITIL v3 courses